Refund Policy

All purchases on Invitely are for digital invitation webpages, interactive animations, and hosted guest RSVP interfaces. Upon purchase and publication, customized web assets and private hosting URLs are provisioned immediately.

To ensure total confidence before committing funds, we provide a full, unrestricted interactive preview of every template with your actual event details. You can inspect typography, animations, scratch-to-reveal cards, background music players, and map directions prior to checkout.

We consider refund requests under the following reasonable circumstances:

• Duplicate Transaction: You were inadvertently charged more than once for the same order due to a payment gateway glitch.
• Critical Technical Failure: The invitation webpage fails to load, render, or function as demonstrated during preview, and our engineering support is unable to resolve the issue within 24 hours of notification.
• Event Cancellation Prior to Sharing: If your event is called off before your invitation link has been shared or published to guests, contact us within 48 hours of purchase for a courtesy review.

Refunds cannot be granted in the following cases:

• Change of mind after the invitation webpage has been published and shared with guests.
• Minor typographical errors entered by the host (which can be corrected anytime at no cost through our unlimited edits feature).
• Guest connectivity issues or local device browser limitations beyond standard web compatibility.

If you experience any problem with your order, please email our support team at hello@invitely.app with your order reference number and a description of the issue. We review all requests within 1 business day.